International Shipping
To ship your solutions internationally, you’ll need to provide specific details to Inmark. This information allows us to generate all required documentation to meet customs regulations. These settings can be configured at different levels, namely:
- Business Unit
- Payload Collection
- Individual Payload
Choose the level that best fits your operational needs for maximum flexibility.
Business Units
If you head to your Organizations settings page and then to any of your Business Units below the 'Business Unit Preferences' heading you will find the 'Customs Info' Section, if these fields are filled out they will filter down and be applied to any shipments made in the business unit unless specified otherwise either in the Payload Item Collection or the Payload item.
Starting with the Customs Duty Payment account, this is the bank account number that you will need to pay any duties & fees to.
Customs Info
The Customs Type Drop-down will give you a selection of how your payload should be categorized.
Customs Explanation is an optional field that only needs to be filled if you selected 'other' as your Customs Type.
Customs Declaration relates to any declarations you may need to make regarding the payloads you will be shipping. You may have to reach out to your Carrier for further information.
Customs Certify states whether you want to virtually sign the commercial invoice that will be generated for your shipment.
Customs Signer This is the name that will be used to sign your commercial invoice if you stated that you selected 'Yes' for Customs Certify.
Customs EEL/PFC refers to when shipping outside the US you will need to provide either an Exemption and Exclusion Legend (EEL) code or a Proof of Filing Citation (PFC). The value of the goods you are being sent determines which of these you will need:
- If the value of the goods is less than $2,500, then you pass the following EEL code: "NOEEI 30.37(a)"
- If the value of the goods is greater than $2,500, you need to get an Automated Export System (AES) Internal Transaction Number (ITN) for your shipment. ITN will look like "AES X20120502123456". To get an ITN, go to the AESDirect website.
- An ITN is required for any international shipment valued over $2,500 and/or requires an export license unless exemptions apply.
- The maximum number of items that can be included in customs info with UPS is 100.
Customs Non-Delivery Option refers to what should happen to a shipment if it cannot be delivered. Either the shipment will be returned to you, or the shipment will be abandoned based on your selection.
Customs Restrictions Type refers to if there is any special treatment required by your shipment such as quarantining for a time.
Customs Restrictions Comments allows you to give any further information on the Customs Restrictions Type specified by your previous selection. This field is optional when 'None' is selected. You can find out more about restricted goods here.
Payload Item Collection
While on your Business Unit's settings page, you can scroll down to the Collections section and either edit an existing collection by clicking on the collection name, or creating a new collection by clicking on the 'New Shipment Payload Collection' button in the More Actions drop-down:
Under the 'Collection Preferences' heading you will again find the 'customs info' section:
Customs Info
However you will notice the 'Use Parent Preferences' check box. This will use the 'Customs info' settings from the Business Unit it belongs to. If unchecked you will have to fill in all of the fields as specified in the Business Unit section.
Payload Item
Scrolling down in your Payload Item Collection you will find the 'Payloads' Section which contains a list of your configured payloads. You can either click on the name of the payload to edit an existing payload or click on the 'New Payload Item' button in the More Actions drop-down to create a new Payload Item:
For each payload you would like to set up for international shipping you will have to click on the name of the Payload Item:
This should reveal all the fields relating to the details of your Payload Item:
After filling in the physical details and descriptions for your Payload Item you will have to enable the 'Allow International Shipping' check box.
The next field will be the HS Code this refers to the 6 digit code specified by the 'harmonized system for tariffs' this is product specific and you will have to look up your payload here.
Next you will have to select a Country of Origin this refers to the country that the Payload Item payload originates from:
The Customs Description field is for customs only and should contain a short description of the payload of your Payload Item.
The Customs Manufacturer field refers to the manufacturer of your payload:
The Customs ECCN field refers to the 'Export Control Classification Number' relating to your payload, you can find out more here.
The Customs ICC field refers to the 'International Commodity Code' for the payload of your Payload Item you can find out more about that here.
After filling in all of these fields you can click on the save button to confirm all the fields for your shipment after which it should be ready for international shipping!
Customs Info
Under the 'Payload Preferences' heading you will find the 'customs info' section:
The 'Use Parent Preferences' check box will let the Payload Item use the Payload Item Collection customs info preferences, which means that it could potentially just be using the Business unit customs info preferences if the Payload Item Collection is also set to 'Use Parent Preferences'.
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**Images captured from the Inmark POPs application were last update on 1 October 2025 (Version 6.5) and may not fully reflect all updates to POPs since these images were captured. While we ensure all help articles are reviewed as part of each application update, we ask that you report any discrepancies or concerns to us at popsupport@inmarkinc.com.