International Shipping
To ship your Packaging internationally, you'll need to provide specific details to Inmark. This information helps us prepare the documentation needed to comply with customs regulations. These settings can be configured at different levels, namely:
- Business Unit
- Collection
- Item
Choose the level that best fits your operational needs for maximum flexibility.
Business Units
If you head to your Organization's settings page and then to any of your Business Units below the 'Business Unit Preferences' heading, you will find the 'Customs Info' section. If these fields are filled out, they will filter down and apply to any shipments within the business unit unless otherwise specified in the Collection or the Item.
Starting with the Customs Duty Payment Account, this is the Tax ID that you will use to pay any duties & fees.
Customs Info
The Customs Type drop-down will give you a selection of categories for your Item.
Customs Explanation is an optional field that only needs to be filled if you selected 'other' as your Customs Type.
Customs Declaration relates to any declarations you may need to make regarding the items you will be shipping. You may need to contact your Shipping Carrier for further information.
Customs Certify lets you virtually sign the commercial invoice generated for your shipment.
Customs Signer: This is the name used to sign your commercial invoice if you selected 'Yes' for Customs Certify.
Customs EEL/PFC refers to the requirement that, when shipping outside the US, you must provide either an Exemption and Exclusion Legend (EEL) code or a Proof of Filing Citation (PFC). The value of the goods you are being sent determines which of these you will need:
- If the value of the goods is less than $2,500, then you pass the following EEL code: "NOEEI 30.37(a)."
- If the value of the goods exceeds $2,500, you need to obtain an Automated Export System (AES) Internal Transaction Number (ITN) for your shipment. ITN will look like "AES X20120502123456". To get an ITN, go to the AESDirect website.
- An ITN is required for any international shipment valued over $2,500 and/or requires an export license unless exemptions apply.
- The maximum number of items that can be included in customs info with UPS is 100.
Customs Non-Delivery Option refers to what should happen to a shipment if it cannot be delivered. We'll either return the shipment to you or abandon it, depending on your selection.
Customs Restrictions Type indicates whether your shipment requires any special treatment, such as quarantine.
Customs Restrictions Comments allows you to give any further information on the Customs Restrictions Type specified by your previous selection. This field is optional when 'None' is selected. You can find out more about restricted goods here.
Item Collection
While on your Business Unit's settings page, you can scroll down to the Collections section and either edit an existing collection by clicking on the collection name, or create a new collection by clicking on the 'New Shipment Item Collection' button in the 'More Actions' drop-down:
Under the 'Collection Preferences' heading, you will again find the 'Customs Info' section:
Customs Info
However, you will notice the 'Use Parent Preferences' check box. This will use the 'Customs info' settings from the Business Unit it belongs to. If you don't check, you'll need to fill in all the fields in the Business Unit section.
Item
Scrolling down in your Item Collection, you will find the 'Items' section, which contains a list of your configured items. You can either click on the name of the Item to edit it or click on the 'New Item' button in the 'More Actions' drop-down to create a new Item:
For each Item you would like to set up for international shipping, you will have to click on the name of the Item:
This should reveal all the fields relating to the details of your Item:
After filling in the physical details and descriptions for your Item, you will need to enable the 'Allow International Shipping' checkbox.
The next field will be the HS Code. This refers to the 6-digit code specified by the 'Harmonized System for Tariffs'. This is product-specific, and you will have to look up your Item here.
Next, you will have to select a Country of Origin. This refers to the country that the Item originates from:
The Customs Description field is for customs only and should contain a short description of the Item.
The Customs Manufacturer field refers to the manufacturer of the Item:
The Customs ECCN field refers to the 'Export Control Classification Number' for your Item; you can find out more here.
The Customs ICC field refers to the 'International Commodity Code' for the Item. You can find out more about that here.
After filling in all these fields, click the save button to confirm your shipment details; your shipment will then be ready for international shipping.
Customs Info
Under the 'Item Preferences' heading, you will find the 'Customs Info' section:
The 'Use Parent Preferences' check box will let the Item use the Collection customs info preferences, which means that it could potentially just be using the Business unit customs info preferences if the Collection is also set to 'Use Parent Preferences'.
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**Images captured from the Inmark SaaS application were last updated on 1 October 2025 (Version 6.5) and may not fully reflect all updates to Inmark SaaS since these images were captured. While we ensure all help articles are reviewed as part of each application update, we ask that you report any discrepancies or concerns to us at popsupport@inmarkinc.com.