We take many steps to ensure emails from our system are received properly and not marked as spam/junk/fraud/etc by your company's chosen email server and spam filters. However, on occasion, companies may have rules in place that prevent emails generated by our training application from reaching you.
Here is what you can do...
- Check your junk mail and spam folders.
- Some companies will have their users receive an automated spam report at the end of the day detailing a list of emails that were trapped by their anti-spam filters. You can usually send an email to your inbox if this occurs.
- Contact your email administrator (or your IT department); they may be able to release an email to you that is being caught up in a security measure.
- Use a phone number capable of receiving SMS/Text messages to confirm your account.
What we can do:
Assist you in confirming your account.
What we can't do:
Confirm your account for you.
Questions?