Product keys are delivered through an automated process at the time of purchase. It usually takes no longer than 5 minutes to receive an email containing your product keys for a customer purchasing by credit card.
At the time of purchase, you should also receive an order confirmation email. Expect an email with the subject line "Order #EC-XXXX-STP confirmed", and another email with the subject line "Order #EC-XXXX-STP - Digital Goods". The second email will contain your course product keys.
If you have not received your digital goods email yet, here is what you can do:
- Check your junk mail and spam folders.
- Some companies will have their users receive an automated spam report at the end of the day detailing a list of emails that were trapped by their anti-spam filters. You can usually send an email to your inbox if this occurs.
- Contact your email administrator (or your IT department); they may be able to release an email to you that is being caught up in a security measure.
Once you have confirmed payment has been accepted and have taken the above steps, please feel free to contact us, and we can assist you further.
Contact Us @ helpdesk@saftpak.com